Privacy Policy

1. Introduction

Welcome to Bondly — your personal assistant for managing your pet's health and care.

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what data we collect, how we use it, and what rights you have in connection with the processing of your data.

2. Data Controller

The data controller is the operator of the Bondly app, available at bondly.pet and in the App Store and Google Play.

For data protection matters, you can contact us at: hello@bondly.pet

3. Data We Collect

3.1. User Account Data

• Email address (required for login)
• Name (optional)
• Profile photo (optional)
• Password (encrypted, not accessible to us)

3.2. Pet Profiles

• Pet's name
• Species and breed
• Date of birth / age
• Sex
• Microchip number (optional)
• Pet photos (optional)
• Weight history

3.3. Health Data

• Vaccination records (type, date, serial number, veterinarian, clinic)
• Veterinary visit history (date, diagnosis, treatment, costs)
• Medications (name, dosage, schedule, administration history)
• Parasite protection (products, dates administered)
• Medical notes

3.4. Events and Reminders

• Calendar events (appointments, walks, feeding)
• Notification settings
• Event history

3.5. Daily Routines

• Routine templates (feeding schedules, walks)
• Task completion status
• Fulfillment history

3.6. Sharing Data

• Pet profile sharing invitations
• Access permissions
• Roles (owner, co-owner, caregiver)

3.7. Technical Data

• Push notification tokens
• Device platform (iOS/Android)
• Application version
• Crash reports (Crashlytics)
• Anonymous usage events (Firebase Analytics)

4. Purpose of Processing

We collect data exclusively to:

• Enable use of the app and its features
• Manage user and pet profiles
• Store and organize pet health data
• Send notifications about events and reminders
• Share information with selected users
• Ensure security and data protection
• Diagnose technical issues and improve app quality
• Display sponsored content from app partners (e.g. pet and veterinary brands)

5. Legal Basis

We process your personal data based on:

• Consent (Art. 6(1)(a) GDPR) — you give consent during registration
• Contract performance (Art. 6(1)(b) GDPR) — provision of app services
• Legitimate interest (Art. 6(1)(f) GDPR) — security and app improvement

6. Who We Share Data With

6.1. External Services

Firebase (Google LLC)

• Firebase Authentication — account management
• Cloud Firestore — app database
• Firebase Storage — photo storage
• Firebase Crashlytics — crash reports
• Firebase Analytics — anonymous usage data
• Server location: EU
• Privacy policy: https://firebase.google.com/support/privacy

Expo Services

• Expo Notifications — push notification delivery
• Expo Updates — app updates

6.2. Sharing With Other Users

Your pet's data may be shared with other users only when you explicitly invite them to share the pet's profile. You can revoke access at any time.

6.3. Sponsored Partnerships

The app may display sponsored content from partners in the pet and veterinary industry (e.g. pet food brands, pet stores, veterinary clinics). These partnerships are contextual — content is matched to the app's theme, not to individual user profiling. We do not share personal data with sponsoring partners.

6.4. What We Don't Do

• ❌ We don't sell your data
• ❌ We don't track your location
• ❌ We don't integrate with social media
• ❌ We don't share personal data with advertising partners

7. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Connection encryption (HTTPS/TLS)
• Password encryption (Firebase Authentication)
• Firebase security rules (access only to own data)
• Token-based authorization
• Regular backups
• User-level access control

8. Your Rights (GDPR)

In accordance with GDPR, you have the following rights:

8.1. Right of Access

You can obtain information about what data we process and receive a copy thereof.

8.2. Right to Rectification

You can correct or update your data in profile settings.

8.3. Right to Erasure (“Right to be Forgotten”)

You can delete your account and pet profiles at any time. All associated data will be permanently deleted from our systems.

8.4. Right to Data Portability

You can request export of your data in a structured format (JSON).

8.5. Right to Restrict Processing

You can request restriction of processing your data under certain circumstances.

8.6. Right to Object

You can object to the processing of your data.

8.7. Right to Withdraw Consent

You can withdraw consent for data processing at any time by deleting your account.

8.8. Right to Lodge a Complaint

You have the right to lodge a complaint with the supervisory authority if you believe that the processing of your data violates GDPR provisions.

9. Data Retention

We store your personal data:

• Account data — until account deletion
• Pet profiles — until pet profile deletion
• Health data — until pet profile deletion
• Events — until deleted by the user
• Backups — up to 30 days after deletion (for security)

10. Children's Data

The application is intended for adults (18+). If you are a parent or legal guardian and discover that your child has provided us with personal data without your consent, please contact us to delete such data.

11. Cookies and Tracking Technologies

The Bondly mobile app does not use cookies or other tracking technologies for advertising purposes.

We only use local data storage (AsyncStorage) to remember app settings and login sessions.

The bondly.pet website does not use cookies for advertising purposes. Session cookies necessary for the website to function may be used.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes via:

• Notification in the app
• Email to your address
• Update to the “Last updated” date at the top of this document

We recommend regularly reviewing this Privacy Policy.

13. Contact

If you have questions about this Privacy Policy or want to exercise your rights, please contact us:

• Email: hello@bondly.pet
• Form: “Feedback” section in the app

We will respond to your inquiry within 30 days.